Frequently Asked Questions
Below you will find answers to some of our most frequently asked questions. If you have a question that can’t be answered with this list, please contact us and we will be happy to assist you!
Design
Q: May I bring my own design?
A: Absolutely! We request that all of our clients bring their own design!
Q: What are the preferred art file formats for our designs for foil or letterpress work?
A: Preferred art file format foil and/or letterpress: Complete & divided by color/process, .pdf, to size, black, fonts outlined, with trim marks and .25” bleed if necessary.
Q: What are the preferred art file formats for our designs for digital work?
A: Preferred art file format digital: Complete & divided by process, .pdf, minimum 300 dpi, to size, to color, fonts outlined, with trim marks and .25” bleed if necessary.
Q: Are there any requirements for artwork designs?
A: Yes, for our printing, all artwork should be submitted using the following guidelines;
- Submitted in PDF format
- Complete and divided by color (if printing more than one color)
- Submitted in black
- Submitted to size
- Must include trim marks
Please Note: 4 color Pantone ink selections are problematic and we do not recommend their use.
Pricing
Q: How much will my project cost?
A: Pricing is done individually, based on the labor and materials required to complete the project – not by the piece.
Q: What should I provide to you to receive an estimate for my project?
A: To receive an estimate, please provide; print process(es), color(s), size(s), stock requirement, finishing requirement (if any), and quantities.
Q: What should I provide to you to receive a quote for my project?
A: To receive a quote, please provide; print process(es), color(s), size(s), stock requirement, finishing requirement (if any), quantities, and art files.
Q: What is the preferred method of payment?
A: Check payments are preferred, however, we will also accept credit card payments. A 3% surcharge will be added to cover associated fees for credit card payments. Credit card billing requirements include; Card Number, CVV Number, Expiration Date, and Billing Zip Code.
Orders
Q: Do you have a minimum order requirement?
A: No minimum order is required!
Q: How long will my order take to receive?
A: Our turnaround time is approximately 7 to 10 business days from the date of order (receipt of Final art files + 50% deposit) to ship date (balance due prior to shipping); depending on the volume of work in the print shop. Projects will be produced in the order in which they are received. Rush services may be available for an additional fee.
Stock
Q: What stock do you have available and is it possible to order a custom stock?
A: There’s just so much wonderful out there we can’t possibly stock it all! We keep 100% cotton Crane Lettra on hand in the workshop, 110# & 220# cover weights, in all three colors (fluorescent white, pearl & ecru). We also stock 130# Classic Crest cover, smooth solar white. All other stock will be custom ordered to your specifications.
Colors
Q: What colors are available for letterpress projects?
A: Pantone U shades only
Q: What foil colors are available?
A: We offer foil in the following colors; shiny gold, shiny silver, matte silver, rose gold, glitter gold, copper, matte white, black, red, blue, green, yellow, translucent…custom foil colors may be ordered; additional charges may apply
Proofs
Q: Do you offer hard proofs?
A: Hard proofs are available only under the following conditions:
- LSP must receive an actual order for all of the proofs requested, including the minimum 50% deposit.
- Any changes made to the letterpress/foil design(s) and subsequently, the letterpress/foil die(s) will incur the cost (to you) to manufacture an additional die(s).
- Any changes made to the stock will incur the cost (to you) of the initially ordered stock and whatever must be ordered to accommodate the change(s).
- The cost for the hard proofs is in addition to the cost of the complete project and will vary by order.
Services
Q: Are you able to provide duplexing, edge painting, or laser-cutting?
A: Sorry! At this time we do not offer services for duplexing, edge painting, or laser-cutting.